GoDaddy Makes the DMV Look Like a Model of Efficiency
The ProblemWHOIS record. The administrative e-mail address for this particular domain name was no longer valid, so I logged in to the GoDaddy account to change it, but GoDaddy's information change form wouldn't process the update.
The CallI called GoDaddy customer service, and they said the update could not be processed because some information was missing in the registrant portion of the WHOIS record. I explained that I left those missing fields alone on purpose because I knew any changes to the registrant information would engage GoDaddy’s 60-day transfer lock. I was in a Catch 22 situation.
The customer services representative I spoke to understood my predicament, and he checked with his supervisor for a workaround to the problem. When he came back on the line, he said the only option was for me to go ahead update all of the missing WHOIS fields (triggering the 60-day transfer lock), and then send an e-mail to firstname.lastname@example.org explaining the situation and requesting removal of the 60-day transfer lock. That seemed overly complicated to me, and since it was GoDaddy's inability to override an error in their update procedure that created the lock, I asked him to call the Review Department directly and expedite removal of that lock. He replied, "They are in another building, and they don't have a phone number, just the e-mail address." Really? I hung up the phone because anything I would have said at that point would have been cruel.